Sometimes you can be in the process of trying to tell a client that their idea simply won’t work. Be it a flimsey campaign idea of extra design element that you know through experience will not work and produce the desired KPIs for a client project. You can even show the client links, articles and examples of why their idea will fail to deliver results. However, if this is potential or existing client they are likely to go elsewhere, to a company willing to follow their every word without consideration – I have come across web companies who will do this.
Recently an existing client came to me asking why his site isn’t showing up when people search for a particular long tail search term. Now, his existing site used a pretty awful content management system that didn’t even allow him to set his own pages titles or meta descriptions. Furthermore, he was lacking inbound links, which people ranked above him did have. This all sounds simple and straightforward but even after I had explained (in quite clear and non technical langauge may I add) the merits of good SEO and one page content the client simply wouldn’t accept this as a solution. He had his own short term and less costly solutions – basically revolving around the the idea me resubmitting his sitemap page to all the major search engines each day. I’m not debating that submitting a sitemap isn’t a good idea, because it is. However, the client’s main KPI for this project was increased site enquiries.
After much discussing this we had both come to a bit of an awkward silence – not a good thing if you’ve ever experinced this in client meetings. For some reason I remebered back to my unoversity days where I had read something about split testing (or A/B testing) – where you can turn a negative situation into a positive one.This is quite a delicate situation to be in as it can damage your client relationship quite quickly.
The idea was to use the client’s idea for a period of time and my idea for a period of time. At the start of this I would install Google Analytics (I was tempted to use Google’s website optimizer, but decided against it) and let the statisitics do the talking – as a no one can argue with statistics.
This method has been very useful previously when demonstrating the merits of creating a dedicated landing page for Google Adword campaigns, but can be used anywhere if you’re willing to a little bit extra.
This method is beneficial for the following reasons:
- The client’s idea are being dismissed as wrong (however right you think you are)
- You are showing the client that you care enough to demonstrate your ideas
- Occassionaly the client will back down as soon as you explain your plan of attack
- It prevents those awful awkward silences
- You have a real world example to use in your other client meetings
- You are speaking the clients language in that you are demonstrating how your actions lead to increased conversions
- You are being direct, which I personally think is alwasy a good thing – as such statistics are often a huge eye opener for clients
- If and when the client comes to the same conslusion as you, they won’t blame you
There is always the arguement that the client is the client and that it’s all business at the end of the day. However, I personally pride myself on doing things properly. Others will say just get on with, do what the client wants and forget about it – you can only offer your opinion. This is a good point but can still damage your client relationships when they return later on and you need to charge them again. It all depends if you require long or short term client relationships – as they are definately an investment.
It’s a widely known fact that link anchor text is rated YH2Z675VXTC5 highly by search engines and is often the deciding factor in your SERP position for competitive terms, mainly because it gives meaningful information to users (amongst others). Correct use of anchor text (on both inbound and outbound links) will give your page increased meaning.
I’m sure you use this fact throughout your website while performing onsite SEO. Any tutorial will rightly tell you that keyword relevancy is of upmost importance here. However, a lot of the time you end up with a ‘Home’ link on your menu, linking to your main page.
This is bad for SEO for a number reasons. Firstly, the anchor text ‘home’ is very poor choice of word to use as it’s meaning is highly diluted nowadays. Now unless you have a site relating to homes, the keyword isn’t very useful at all, as we don’t want to rank highly for the term ‘home’. However, at the same time users are familiar with such a link and it makes sense to name such a link to your main page. The situation is worsened if your site is large with a great number of internal links. Imagine having a 100 page site, all with the anchor text ‘home’ – this is a lot of inbound links telling search engines each page is related to ‘home’! Furthermore, the menu link’s are usually towards to the top of the page, giving them inscreased relevancy to search engines.
The solution is a compromise, use ‘home’ along with you main keyword(s) – making sure to avoid obvious stop words like ‘and’. For example ‘Graphic Design Home’. Even better use your main keyword directly in the anchor text i.e. ‘Graphic Design’. This is quite a powerful and simple SEO trick that is easy to implement into your site.
One of the latest and most well established design practices are CSS sprites. This is the practice of combing multiple images into a larger and single, composite image. By using the CSS background-position property selected portions of that master image (or sprite) are displayed. The main issue here is how can a larger image witha larger file size be beneficial, especially when compared to several smaller images? The answer lies in HTTP requests and Yahoo’s 80/20 rule explains this much better than I could! To summarise, the numbers of HTTP requests to the websites is drastically cut, thus loading the page much faster in single request. Another major beenfit is that not Javascript is required for mouseover code, so you can make image rollovers easily. I have used this technque in the past, but like a lot of people never knew it was called sprites.
In fact, using sprites are so effective many of the internets biggest site’s are using them, all in slightly different ways. On such sites a truely huge number of requests are saved every day. For example, Youtube, Google, AOL, Amazon and Apple all use CSS sprites. Take the mimilist example of Google (left):
Google CSS Sprite
Youtube, does things slightly different and uses a absolutely massive sprite 2800px in height! You’ll notice that some sprites are tightly packed together and other have spacing around each image. This is to allow for browser based text sizing, that would otherwise display multiple background images. A good example of planning for such an occurance is Digg’s sprite, where each image is highly spaced out.
The CSS is relatively simple. Take the example of a simple unordered list with a different image for each item. I made a very simple sprite and applied the background-position property to each link class. Here’s the simple HTML used for the list: » Read more…
301 Redirects Prevent 404 Errors
Google treats www.website.com and website.com as two totally different websites. This is very bad for your (or even a client’s) website as it may lead to duplicate content and different pageranks to those sites. This is how Google “canonicalizes” the url and is very bad from an SEO standpoint.
In essence, a web server could return totally different results for each of those pages. I have also encountered the situation where clients have set their preferred domain in Google webmaster tools, have given out the opposite version for SEM and wonder why they don’t see results 
You can easily check the above by using the “site:” operator in Google search. E.g. site:www.website.com and site:website.com
You can use “mod rewrite” rules as a powerful method for redirecting many URLs from one location to another. This is a simple server level technique for handling redirects. The way people handle this canonicalization issue is purely a personal choice, although the below method can be altered for directing to the none www version of the url.
The .htaccess file is simply an ASCII file created with any normal text editor. You need to save the file as ‘.htaccess’ (no filename, .htaccess is the extension!). Open you newly created .htaccess file in your favoured text editor and add the following lines of code, replacing domain.com with your domain:
RewriteEngine On
RewriteCond %{HTTP_HOST} ^domain.com
RewriteRule (.*) http://www.domain.com/$1 [R=301,L]
Upload the .htaccess file to the root folder of your website and you’re done. All your traffic will be permanently redirected from a non-www version of your website to a www version of your website. To do the opposite (direct all traffic to the non www version use the below code in the .htaccess file):
RewriteEngine On
RewriteCond %{HTTP_HOST} ^www.domain.com
RewriteRule (.*) http://domain.com/$1 [R=301,L]
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